Shipping Policy

Shipping Policy

1. Retail Orders

Shipping Availability

Our online store currently ships retail orders to the United States, Belgium, France, the Netherlands, Germany, Spain, Switzerland, Finland and Poland. For other countries, please contact us before placing your order and we can arrange it through our other sales channels.

Shipping Warehouse

US orders ship from our warehouse in Foshan, China. Orders to Europe ship from the warehouse of our authorized distributor in Oostende, Belgium.

Order Processing Time

US orders: shipped within 1-2 business days after payment is confirmed. European orders: shipped within 1-2 business days after payment is confirmed. Processing time may vary during peak seasons, product shortages, or when an order contains multiple items.

Shipping Methods

We ship through our logistics partners. Every order receives a tracking number that you can follow on 17TRACK (17track.net).

Shipping Cost

Shipping fees are calculated at checkout and added to the order total. For all countries we ship to, the shipping fee already includes import duties, taxes and customs clearance charges. You will not pay anything extra on delivery.

Estimated Delivery Time

United States: 7-14 business days after shipment. Europe: 1-4 business days after shipment. Actual delivery time may vary depending on the destination country, shipping method, customs clearance, weather, local delivery conditions, and other factors outside our control.

Tracking Information

Once the order has been shipped, we will provide a tracking number. Tracking information is usually updated within 48 hours after shipment.

Customs, Duties, and Import Taxes

Import duties, taxes and customs clearance for retail orders are included in the shipping fee and handled by our logistics partners. If a carrier ever asks you for an extra charge, contact us and we will take care of it.

Incorrect Shipping Address

If your order has not yet been shipped, we can help update the shipping address. Any additional shipping cost caused by an address change will be the buyer’s responsibility. Once the order has been shipped, the shipping address cannot be changed.

Shipping Delays, Lost Packages, and Customs Holds

If a shipment is delayed, YKMOTOS will help follow up with the logistics provider.

If a package is lost, we will assist in filing a claim with the logistics provider. Compensation will be handled based on the result of the logistics provider’s claim process and the buyer’s order amount.

If a package is held by customs due to buyer-related reasons, such as failure to complete customs clearance in time, the buyer is responsible for handling the issue. If the issue is caused by YKMOTOS failing to provide required shipping or clearance documents in time, YKMOTOS will take responsibility.

Damaged Products

If you receive damaged products, please contact us within 7 days after delivery. Photos and videos of the damaged product, packaging, and shipping label may be required for after-sales support.

Split Shipments

Some orders may be shipped in separate packages. For example, if a kit or set contains out-of-stock items, we may ship the available parts first.

Out-of-Stock Items

If an item is out of stock, we will contact you separately regarding the expected shipping time. YKMOTOS does not currently offer pre-sale products.

Unsupported Delivery Addresses

We do not support delivery to PO Boxes, remote areas, or special addresses where carriers are unable to complete delivery.

2. Wholesale and Dealer Orders

Wholesale Customers

YKMOTOS supports wholesale buyers, dealers, repair shops, modification shops, distributors, and other business customers.

Shipping Availability

Wholesale shipping is not available to all countries and regions. Some destinations may not be supported. Please contact us before placing a wholesale order to confirm shipping availability.

Shipping Warehouse

Wholesale orders are usually shipped from China. For wholesale orders to Europe, please contact our customer service team to confirm the most suitable shipping arrangement.

Preparation Time

For small wholesale orders of approximately 20-50 pieces, preparation time is usually 3-5 business days. For large-volume orders or customized orders, preparation time depends on the specific order details and will be confirmed separately.

Shipping Methods

Wholesale orders may be shipped by air freight, sea freight, express delivery, special line logistics, truck delivery, or other suitable shipping methods. The final shipping method will depend on order size, destination, product type, delivery requirements, and cost.

Freight Quotation

Wholesale shipping costs are quoted separately based on order volume, weight, destination, and shipping method.

Customer’s Own Freight Forwarder

Customers may use their own freight forwarder or logistics account for pickup and shipment.

Trade Terms

Wholesale orders are generally handled under FOB terms unless otherwise agreed in writing.

Estimated Delivery Time

Wholesale delivery time is confirmed based on the selected logistics solution and destination.

Customs Documents

YKMOTOS can provide commercial invoices and packing lists for customs clearance.

Customs, Duties, and Import Taxes

Customs duties, import taxes, and destination-country clearance fees may vary by country or region. Please contact our customer service team for specific order confirmation.

Split Shipments

Large wholesale orders may be shipped in batches. Split shipments must be confirmed with the customer in advance.

Packaging Requirements

Special packaging, labeling, shipping marks, or neutral packaging may be supported. Additional fees may apply for special packaging or neutral packaging requests.

Damaged, Missing, or Incorrect Items

For wholesale orders, customers must report damaged, missing, or incorrect items within 3-5 business days after delivery. Photos, videos, and relevant shipment information may be required for verification.