Return Policy

Effective Date: July 23, 2026 Last Updated: October 22, 2026

This Return Policy explains how returns, exchanges and refunds work for products bought at ykmotos.com. It forms part of our Terms of Service. Section 1 applies to orders shipped to the United States. Section 2 applies to orders shipped to Europe.

1. Orders Shipped to the United States

Return Window

You may request a return within 7 days of the delivery date. Requests made after this window cannot be accepted.

What Can Be Returned

We accept returns only in the following cases:

  • The item is defective;
  • The item was damaged during shipping;
  • We sent the wrong item;
  • Our customer service team confirmed fitment for your bike before you ordered, and the part does not fit.

We do not accept returns for change of mind, or for parts ordered without confirming fitment with our team. We recommend contacting us with your model, year and photos before ordering.

Return Shipping Costs

For eligible returns, we cover the return shipping cost. No restocking fee is charged. Returns from the US are sent to our warehouse in China; we will send the exact address with your return instructions.

2. Orders Shipped to Europe

Customers in the European Union and Switzerland may withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

  • To withdraw, email us at [email protected] with your order number within the 14-day period.
  • Send the item back within 14 days of notifying us, to the warehouse of our authorized distributor in Oostende, Belgium. We will send the exact address.
  • For a withdrawal without a defect, return shipping is your responsibility.
  • Items should be returned unused and in their original packaging. You may be responsible for any loss in value caused by handling beyond what is needed to inspect the item.
  • Custom or made-to-order parts are excluded from the right of withdrawal.

Defective items, items damaged during shipping and wrong items can also be reported within 7 days of delivery, and we cover the return shipping in those cases. Your statutory rights under applicable law are not affected.

3. How to Start a Return

  1. Email us at [email protected] with your order number, the reason for the return and photos of the item and packaging.
  2. We will review your request and, if approved, send return instructions and the return shipping address.
  3. Pack the item securely and ship it to the address we provide.

Please do not send items back without first contacting us. Unauthorized returns may not be processed.

4. Exchanges

For an eligible return, you can choose a replacement or exchange instead of a refund. Contact us and we will arrange it.

5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 5-10 business days of approval (for European withdrawals, within 14 days of receiving your withdrawal notice; we may wait until we receive the item). Your bank or payment provider may take additional time to post the funds.

For defective, damaged or wrong items, the refund includes the original shipping charge. For European withdrawals, the refund includes the original standard shipping charge.

6. Order Cancellations

You may request to cancel an order before it ships by contacting us as soon as possible. Once an order has been dispatched, it is handled under this Return Policy.

7. Contact Us

YKMOTOS (Foshan One Cool Chi Technology Co., Ltd.)

Address: Unit 303-1, 3F, Block C, Building 1, Zone B1, Hantian Technology City, No. 17 Shenhai Road, Guicheng Street, Nanhai District, Foshan, Guangdong 528200, China

Email: [email protected]

WhatsApp: +86 189 2864 3095

Hours: Monday-Friday, 9:00-18:00 GMT+8