Shipping Policy

Shipping Policy

1. Retail Orders

Shipping Availability

YKMOTOS does not currently offer worldwide shipping to all countries and regions. Some destinations may not be available for delivery. If you are unsure whether we can ship to your location, please contact us before placing your order.

Shipping Warehouse

Retail orders are shipped based on the destination and product availability. Orders to EU countries are usually shipped from our Belgium warehouse. Orders outside the EU may be shipped from either our Belgium warehouse or China warehouse, depending on the product and stock availability.

Order Processing Time

Retail orders are usually processed and shipped within 5-14 business days after payment is confirmed. Processing time may vary during peak seasons, product shortages, or when an order contains multiple items.

Shipping Methods

Shipping methods are selected based on the product, destination, and available carrier options. Customers may also request a preferred shipping method before shipment.

Common shipping options may include DHL, FedEx, or other available logistics services. Please note that DHL and FedEx shipping costs are usually higher.

Shipping Cost

Shipping fees are calculated automatically at checkout and added to the order total. The shipping fee shown at checkout may include applicable tax where required.

Estimated Delivery Time

Estimated delivery time is usually 8-45 business days after the order has been shipped. Actual delivery time may vary depending on the destination country, shipping method, customs clearance, weather, local delivery conditions, and other factors outside our control.

Tracking Information

Once the order has been shipped, we will provide a tracking number. Tracking information is usually updated within 48 hours after shipment.

Customs, Duties, and Import Taxes

Customs duties, import taxes, and clearance fees vary by country or region. For specific orders or destinations, please contact our customer service team before placing your order. Customers are responsible for cooperating with customs clearance when required.

Incorrect Shipping Address

If your order has not yet been shipped, we can help update the shipping address. Any additional shipping cost caused by an address change will be the buyer’s responsibility. Once the order has been shipped, the shipping address cannot be changed.

Shipping Delays, Lost Packages, and Customs Holds

If a shipment is delayed, YKMOTOS will help follow up with the logistics provider.

If a package is lost, we will assist in filing a claim with the logistics provider. Compensation will be handled based on the result of the logistics provider’s claim process and the buyer’s order amount.

If a package is held by customs due to buyer-related reasons, such as failure to complete customs clearance in time, the buyer is responsible for handling the issue. If the issue is caused by YKMOTOS failing to provide required shipping or clearance documents in time, YKMOTOS will take responsibility.

Damaged Products

If you receive damaged products, please contact us within 48 hours after delivery. Photos and videos of the damaged product, packaging, and shipping label may be required for after-sales support.

Split Shipments

Some orders may be shipped in separate packages. For example, if a kit or set contains out-of-stock items, we may ship the available parts first.

Out-of-Stock Items

If an item is out of stock, we will contact you separately regarding the expected shipping time. YKMOTOS does not currently offer pre-sale products.

Unsupported Delivery Addresses

We do not support delivery to PO Boxes, remote areas, or special addresses where carriers are unable to complete delivery.

2. Wholesale and Dealer Orders

Wholesale Customers

YKMOTOS supports wholesale buyers, dealers, repair shops, modification shops, distributors, and other business customers.

Shipping Availability

Wholesale shipping is not available to all countries and regions. Some destinations may not be supported. Please contact us before placing a wholesale order to confirm shipping availability.

Shipping Warehouse

Wholesale orders are usually shipped from China. For wholesale orders to Europe, please contact our customer service team to confirm the most suitable shipping arrangement.

Preparation Time

For small wholesale orders of approximately 20-50 pieces, preparation time is usually 3-5 business days. For large-volume orders or customized orders, preparation time depends on the specific order details and will be confirmed separately.

Shipping Methods

Wholesale orders may be shipped by air freight, sea freight, express delivery, special line logistics, truck delivery, or other suitable shipping methods. The final shipping method will depend on order size, destination, product type, delivery requirements, and cost.

Freight Quotation

Wholesale shipping costs are quoted separately based on order volume, weight, destination, and shipping method.

Customer’s Own Freight Forwarder

Customers may use their own freight forwarder or logistics account for pickup and shipment.

Trade Terms

Wholesale orders are generally handled under FOB terms unless otherwise agreed in writing.

Estimated Delivery Time

Wholesale delivery time is confirmed based on the selected logistics solution and destination.

Customs Documents

YKMOTOS can provide commercial invoices and packing lists for customs clearance.

Customs, Duties, and Import Taxes

Customs duties, import taxes, and destination-country clearance fees may vary by country or region. Please contact our customer service team for specific order confirmation.

Split Shipments

Large wholesale orders may be shipped in batches. Split shipments must be confirmed with the customer in advance.

Packaging Requirements

Special packaging, labeling, shipping marks, or neutral packaging may be supported. Additional fees may apply for special packaging or neutral packaging requests.

Damaged, Missing, or Incorrect Items

For wholesale orders, customers must report damaged, missing, or incorrect items within 3-5 business days after delivery. Photos, videos, and relevant shipment information may be required for verification.